Carrie Guarrero is not only a top mortgage lender with the CG Home Loan Partners at Fairway Independent Mortgage, but also a top career coach with Fairway Ignite. She helps guide professionals and clients through the bumpiest roads to success as they define it.
Why a Great Mom is a Great Coach
As a mother of 7 and a mortgage profession and coaching leader for 22 years, Carrie is always looking out for everybody. To Carrie, great parenting and coaching are very closely related. Parenting involves asking a lot of questions, encouraging, inspiring and holding her kids accountable. It is putting her children before herself – what is important to them, what do they want to achieve, and helping them towards those goals. With coaching, she focuses on her client’s objectives and helps them clarify the steps that need to be taken to attain those objectives.
Carrie believes that both coaching and parenting are more about listening than they are about teaching. That is why at Fairway Ignite, listening is one of the things they work on every single day with their coaches. She emphasizes the importance of listening and understanding where their clients are coming from so that they can help guide them, encourage them, inspire them, and cater to whatever it is they may need at any given time. Just like how Carrie puts her children before herself, she does the same for her clients.
Everyday, Carrie wakes up to the objective of changing lives with her coaching. Parenting and coaching are both great passions for this inspiring woman. In fact, in her coaching company and close circles, she is known as Mama C. It’s a nickname that she got from one of her clients and since then, has stuck. To her mortgage clients, she is the mom you need when you don’t want your real mom involved. As mortgage loans are one of the biggest financial decisions that most people make in their lifetimes, having a mortgage mom like Carrie to give you information helps a lot in making an educated decision. She looks out for you and you’re sure she has your best interest at heart.
Carrie shares that the most rewarding thing that always takes her back to the heart of coaching is when a client gets real with her and is open to receiving what they can do to make a difference in their lives. It’s those moments that she believes she is able to actually making a big difference. Talking about production, accountability, and numbers are given things she can offer and there’s always a place for those. But for a client to actually open up, be vulnerable and ask what can be done, that’s the essence of coaching.
It is not always about the technical aspects. It is more about having her clients’ backs, helping them make the best decisions and looking out for their best interests.
Always Looking Out for You – Just Like Mom
The first thing Carrie asks her mortgage clients is this, “What are you comfortable with?” Any company can supply reliable information and competitive rates and fees but many don’t bother to ask what the client is comfortable with. Carrie and her team, however, go into the nitty-gritty and make sure you are agreeable with what you are investing – that you are okay with your down payment. Carrie wants to make sure you are comfortable long-term and that your payment is something sustainable for you – like a mom would.
At the CG Home Loan Partners at Fairway, they usually present three options and clients get educated on these. As mortgage coaching is an education process, Carrie makes sure that her clients understand the little tweaks that can make a huge financial difference. This is exactly the kind of information people are looking for from an expert or a parent.
This is long term; this isn’t just a transaction. At the end of the day when selecting a mortgage professional and who you’re going use to provide financing, it’s a given that people supply competitive interest rates and fees and loan programs and all of that good stuff. Who do you want to have your back? This is a relationship. This is long-term.”
It’s not everyday you get to know a mortgage officer who would genuinely ask questions about you and get to know you and not just ask about your mortgage. For long-term commitments like buying a home, it’s good to know that there are people working in the industry who want to take care of you for the long haul.
Questions? Call Carrie at Fairway Independent Mortgage: 952-853-0222
NMLS #209015. Equal housing lender.
Listen to the full episode
Leave a Reply